Global Automation Manager

About our Team

As the Global Automation Manager, you will be a key member of the Global Customer Operation team, responsible for digitally transforming business processes across the global Lexis Nexis Legal & Professional business. About the Role

As the Global Automation Manager, you will be a key member of the Global Customer Operation team, responsible for digitally transforming business processes. You will drive automation projects and initiatives with a broad scope (i.e., global) and high organizational impact. You will also manage and deliver complex assignments and projects to ensure our strategic priorities are met.

To succeed in this role, you will need to have strong technical, analytical, and communication skills, as well as a proven track record of managing automation projects and teams. You will also need to have a deep understanding of process improvement and impact.

Responsibilities

• Supporting L&P Operations by driving key strategic projects and serving as a global technology & business process expert for automation

• Planning and successfully executing automation-related projects to meet goals and support strategic priorities, delivering recommended improvements that support the business rationale.

• Leading REPH and domestic dedicated automation resources to assist in code creation, testing, and audit requirements

• Working with GCO leadership to identify the best solutions for process improvement initiatives.

• Partnering with GCO practitioners to develop process mapping, root cause analysis, and benchmarking of processes.

• Working collaboratively with key resources to ensure correct implementation between environments and audit requirements are followed.

Requirements

• Demonstrate previous experience with process automation

• Have experience in leading projects in their entirety and in handling multi-projects with strong project management

• Understanding of business operations and processes, including knowledge of Global Order-To-Cash, Product Services, AR, Credits/Collections, Customer Support, and Sales

• Demonstrate experience in business process mapping

• Demonstrate communication skills to succinctly present ideas to all audience levels, including senior management.

• Demonstrate ability to work collaboratively and effectively within a cross-functional organization.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs

• Life assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.