Title: Service Sales Engineer

Location:

Reporting to: Service Sales Manager and functionally reporting to National Service sales

leader

Reports: Nil Role Code : SL002 Account Manager-Entry

SL003 Account Manager

JOB DESCRIPTION

Scope & impact of the position on the organization:

• The sale of service-related services and products.

• Maximize customer and order acquisition in line with company strategy; realizing the objectives set for maintenance, repairs, rental and parts.

• Overall responsibility for service sales and customer development in an assigned sales territory, by providing customer value through technical and commercial expertise and partnering.

Responsibilities

• Customer & order acquisition for service products

• Identify potential opportunities with existing and new customers

• Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction.

• Encourage customer growth and loyalty to the company through continuous support and customer assistance.

• Perform according to company strategy in terms of customer channels, product mix and selling level.

• Report according company rules.

• Using software/programs being obligatory in the company

• Prepare and review contract terms and conditions using standard Trane contract templates when applicable

• Present the proposal to the customer.

• Follows up with buying influences.

• Develop, evaluate, and discuss possible solutions with customer

• Actively participate in teamwork for projects/jobs defined by Acquisition Leader

• Keep customer data base updated

• Achieve assigned sales and customer development quota through focus on service customer acquisition and development

• Responsible for compliance with our EHS requirements

Key Competencies:

WEIGHTS

5 = Most important relative to other key competencies

2 = Somewhat important relative to o/ key competencies

4 = Very important relative to other key competencies

1 = Least important relative to other key competencies

3 = Important relative to other Key Competencies

Key

Competency

Description

Weight

LIVES THE VALUES

Internalizes Trane Technologies’ purpose, advocates positively for the organization, engenders the trust and respect of others and lives the values of integrity, teamwork, respect, courage, and innovation.

4

COMMUNICATES COMPELLINGLY

Speaks and writes in an authentic and persuasive manner to strike a chord with the listeners, inspire their engagement and commitment, and compel action.

5

LEARNS ENTHUSIASTICALLY

Seeks opportunities and engages with others to gain understanding and insights through the pursuit of information, experiences, dialogue, and feedback.

3

ADVOCATES FOR CUSTOMERS

Cultivates strong, mutually beneficial customer relationships and works to earn the trust of the customer by ensuring that the company delivers value and acquires customer-driven insights to effectively address issues, needs and opportunities.

5

INNOVATES

Innovates by imagining new possibilities and combining existing ideas and approaches to create new business solutions.

4

PROMOTES CHANGE

Questions accepted practices, develops creative approaches, mitigates resistance to change and encourages others to do the same to promote progress through change.

4

STRIVES FOR EXCELLENCE

Focused on achieving ever-higher standards of excellence—for the business, the organization and personally.

5

Candidate Profile :

Education & Experience:

Essential

• Technical graduate with a certificate in Heating, Ventilation, and Air Conditioning

• Must have demonstrated mechanical and electrical ability

Desirable

– broad technical knowledge in the field of air treatment, cooling, measuring and control technology of both Trane equipment and peripherals

Travel requirements: To what extent would this role travel?

This role will involve daily travel to client sites, therefore a full driving license is essential