The Senior Quality Engineer is responsible for ensuring that services meet customers’ expectations through conformance with the ISO 9001:2015 and ISO/IEC 17025:2017 standards, establishment of appropriate quality controls, design and development support, and investigation and resolution of customer complaints. This position reports directly to the Quality Manager.

GENERAL FUNCTIONS/ SPECIFIC RESPONSIBILITIES:

*Act as the quality lead for Design and Development support. Assist in all phases of the product lifecycle in implementing and improving quality. Perform inspections on new product where applicable.

• Support product compliance. Ensure Declarations of Conformity are accurate. Participate in and/or coordinate surveillance audits with SGS, UL, etc.

*Review Engineering Change Requests and support new product release.

*Complete First Article Inspection reports, interact with customer portals to gather requirements and submit reports.

*Conduct customer complaint investigations: Review cases, work with applicable departments on product return, and participate in investigations, resolutions, and response to the customer. Assist in maintaining complaint records.

*Perform ISO/IEC 17025 internal audits. Serve as a SME on the standard.

*Support ISO 17025 and ISO 9001 External Recertification.

*Contribute to pFMEAs.

• Support Incoming Quality Inspection.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.