Support Analyst - Student Information Systems (Financial Aid)

*Your work days are brighter here.*

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

About the Role

Are you passionate about delivering exceptional customer support tailored to the intricate needs of our Student Financial customers in higher education? Do you thrive on collaborating and problem-solving to ensure customers receive the assistance they need?

We have an exciting opportunity within the Workday Support team specifically focused on supporting our Student Financials customers. We are seeking an individual with a deep understanding of financial aid operations, a knack for problem-solving, and a commitment to excellence. This role goes beyond simply answering questions; it's about delving into complex issues and crafting innovative solutions to ensure timely and accurate delivery of financial aid services. If you have a passion for driving operational efficiency in a fast-paced and dynamic environment, we want to hear from you.

What would you do all day

• Manage a queue of Student cases, prioritizing issues based on severity and customer impact

• Solve complex problems, drive change, and implement solutions

• Handle sensitive escalated customer issues

• Work with Product Managers, QA and Development to highlight customer Student processing trends and identify areas for enhanced functionality and tools

• Maintain your knowledge of new functionality and compliance changes

• Use your energy, drive, adaptability and enthusiasm to perpetrate the positive vibes throughout the company

• Participate in our 24/7 global coverage plan

   

   

   

About You

Basic Qualifications

• Have 4+ years of experience in customer service or technical support in a student financial services environment.

• Basic understanding of financial aid processes and regulations, including federal and private student loans, grants, scholarships, and tuition assistance programs

   

Other Qualifications

• Responsible for diagnosis, replication, troubleshooting and resolution of customer issues relating to financial aid processing.

Additional experience in one or more of the following areas:

• Huma n Capital Management

• Financials

• Accounting

• Have a successful track record of managing multiple urgent priority issues concurrently

• Have excellent analytical, problem solving and multi-tasking skills

• Have proven ability to collaborate and build strong relationships with customers and internal resources

• D monstrate initiative, flexibility and provide complete follow through on areas of responsibility.

• Are able to generate a sense of urgency and rally appropriate teams

• Are able to deal with the stress related to resolution timeframes and conflicting/competing priorities

   

   

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.UT.Salt Lake City

Primary Location Base Pay Range: $84,000 USD - $126,000 USD

Additional US Location(s) Base Pay Range: $79,800 USD - $154,200 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!