Career Opportunities: Voice and Collaboration Engineer (29317)

Requisition ID 29317 - Posted - Sargent Manufacturing Company - Architectural Hardware Group - USA: Connecticut (New Haven - 100 Sargent Dr) - IT, Telecom & Internet - Posting Country (1) - Yes - Mid-senior level - Travel Required: 11%-30%

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ASSA ABLOY, the leading global manufacturer of access solutions, is committed to innovation and continuous improvement. As a member of the Americas Shared Services IT Department, you will be responsible for delivering high quality technology support and services to the end user community. The ideal candidate must balance strong technical abilities with genuine interpersonal skills while being able to prioritize their workload.

As an Americas Divisional team member, you will be responsible for working with the global and local IT team members to assist in designing, implementing, and maintaining voice and collaboration systems for the organization. This includes, but is not limited to, VoIP systems, video conferencing, instant messaging, and other collaboration tools. The role may also involve working with vendors, troubleshooting issues, and providing end-user support. The role will also be responsible for managing/negotiating costs with the service providers and overseeing the monthly billing requirements.

What you will be doing:

• Implementing and maintaining voice and collaboration systems

• Maintaining and upgrading existing systems

• Troubleshooting and resolving issues

• Administration of Mobile device(s) and associated contracts/vendors

• M365 Application Integrations

• Providing end-user support for associated technologies within the scope of the position

• Collaborating with vendors and other IT team members

• Management of the monthly costs associated with the service providers and/or carriers at a Divisional level

• Administration and deployment of Divisional UCaaS solution

• Staying up-to-date with industry developments and emerging technologies

• Participate in various internal business and technology councils and other groups

• ASSA ABLOY is a global company; travel is required, mostly in North America, also to some extent in Central and South America

  Key skills and qualifications may include:

• Strong technical knowledge of voice and collaboration systems

• Experience with VoIP, video conferencing, and other collaboration tools

• MS Teams Rooms

• Experience managing and/or maintaining a UcaaS solution

• Excellent problem-solving and troubleshooting skills

• Strong communication and collaboration skills

• Relevant certifications or training

• A degree in a related field may be preferred

  What we offer:

  We’re passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us. We are proud to offer:

• Continuous professional development opportunities and an environment that fosters internal growth and mobility

• Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k

• Generous holiday schedule and paid time off to refresh and recharge

• Employee pricing on our products and discount programs for travel, entertainment, and more!

  We review applications regularly, so don’t hesitate, apply today!

  ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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  We are the ASSA ABLOY Group

  Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

  As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

  As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.