Description

This role can be located in Milan, Luxembourg or Munich.

We are looking for a Risk Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. The Risk Manager role involves interacting with several systems and using large data sets to identify potential risks, discovering patterns of risks, performing comprehensive investigations of potential abuse, writing reports to describe the results of the investigations and suggest corrective actions, presenting reports to multiple stakeholders, including senior leadership, and driving the implementation of corrective actions.

Key job responsibilities

• Leading and supporting Program and Product teams in responding to, investigating, managing and resolving high-impact incidents and escalations around various abuse issues.

• Taking a leading role in drafting and presenting deep-dive documents, including responses to senior executives.

• Analyzing existing policy and process gaps, and developing solutions to close them.

• Owning and/or managing projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with both internal and external teams.

• Be comfortable using data to analyze trends, predict and fix problems before they happen.

• Using high-level judgment to own our most complex enforcement decisions.

A day in the life

• Planning tasks and milestones to complete a risk evaluation.

• Identifying root causes by obtaining/analyzing data and reviewing the current processes.

• Conducting deep dives into anecdotes, using multiple tools to find the facts.

• Writing documents that presents investigation findings, risk areas with data, and clear suggestions on how to mitigate those risk.

About the team

At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team work with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.

We are open to hiring candidates to work out of one of the following locations:

Milan, MI, ITA

Basic Qualifications

• Bachelor’s degree.

• 3+ years of professional experience conducting risk investigations and/or analysis, enabling successful results, mitigating or substantiating threats.

Preferred Qualifications

• Business proficiency in more than one European language.

• Experience with SQL and Microsoft Excel.

• Experience in e-commerce/online companies in fraud/risk control functions.

• High level of integrity and discretion to handle confidential information.

• Enthusiasm to provide superb customer service to the leadership team and other key stakeholders.

• Demonstrated problem solving and analytical skills with a natural tendency to use data in decision-making and prioritization.

• Bias for action – willing to move quickly and decisively to resolve an incident.

• Comfortable working across multiple tools and systems and large data sets.

• Ability to bring clarity to ambiguous situation.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.