Summary

The HR Systems Administrator provides systems support and functional analysis within the HRIS group. The primary focus of this position is to provide daily support for configuration, technical support, data analysis, and problem solving for our Human Resources Systems. This position serves as a functional point-of-contact and assists subject matter experts with ensuring HR systems transactions complete successfully, ensure data integrity, testing of system changes, analyzing data flows for process improvement opportunities. The HR Systems Administrator also supports HR system upgrades, security audits, testing and other duties as assigned.

Responsibilities

• Perform internal database audits to ensure accuracy and completeness of data.

• Understands and researches plan rules to ensure proper interpretation and to resolve administration questions/issues resulting from systems and audits.

• Develops administrative procedures with business users and vendors to improve service delivery

• Manages the documentation of issue resolution and administrative processes

• Provides technical support for end-users while maintaining service level agreements (SLAs) and guidelines

• Resolves escalated inquiries and recommends system and administrative improvements

• Understands the business need and translates the requirements into system configuration

• Researches and makes recommendations for resolving employment and payroll discrepancies

• Acts as the team lead for quarterly testing of cloud system upgrades and manages automated test cases.

• Research and Supports Status of Change Requests in our Human Capital Management Systems.

• Enters and analyzes Oracle HCM system configuration testing.

• Works to improve the user experience across multiple HR systems by analyzing feedback and working closely with Business Partners.

• Fulfills reporting requests and analyzes data using reporting tools found in HR Systems.

Education and/or Experience

• Bachelor’s degree/equivalent in Business Administration, BA Human Resources Management, Information Technology, or related technical or quantitative discipline

• Experience with Oracle HCM Cloud ,Benefit Administration, Performance Management Systems, Applicant tracking systems preferred

• Willingness and capacity to learn new technologies as necessary

• Attention to detail to ensure high quality deliverables

• Ability to work in a very fast-paced, multi-task environment

• Good communication/interpersonal skills - ability to listen to needs, provide clear direction, communicate clearly both verbally and in writing; works with business partners to solve complex problems

• 3-5 years of experience

• Bilingual (English, Spanish), preferred.