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Emergency Assistance Coordinator (Hays)

DEPARTMENT: Stabilization & Outreach Services HOURS/LEVEL: Full-Time, Coordinator 1

REPORTS TO: Director of Stabilization & Outreach Services CLASSIFICATION: Hourly (Non-Exempt)

SUPERVISES: None LOCATION: Hays, KS

As the welcoming face of our Hays office, this position plays a crucial role as the initial point of contact for our

clients. This position involves routing calls and visitors to the correct staff or program, as well as the review of

emergency assistance applications and serving as the liaison between vendors and the agencys financial director

for payments.

ESSENTIAL FUNCTIONS/DUTIES

1. Reception Duties

Warmly greet all guests entering the office, directing them to appropriate staff.

Manage and respond to voice messages on the main phone line.

Answer incoming phone calls in a professional manner, determine the nature of the call and

forward it to appropriate staff members.

Receive and process agency in-kind donations (intended for general agency, not Thrift Store

donations)

Maintain alphabetical filing of client paperwork.

Sustain the cleanliness of the office by ensuring the front desk area is tidy and lobby is swept and

mopped as necessary.

Take weekly deposits to the bank and email the monthly mileage/postage logs to the Director of

Finance & Operations.

Provide essential administrative support to team members as needed.

2. Coordination of Emergency Financial Assistance

Review applications for emergency assistance (Rent, Utilities, Prescriptions) and meet with

applicants (in-person or by phone) to discuss current issues related to application.

Ensure agency intake is completed and client information is updated in the agency data

management system.

Review applications for emergency assistance (Rent, Utilities, Prescriptions).

Assist clients needing non-financial emergency assistance (food, hygiene, bus passes, gas

vouchers, diapers, and wipes).

Aid clients in determining needs and make appropriate referrals.

Accept applications for agency programs or services and assist clients with questions.

o Verify attached documentation for applications.

o Make necessary copies of applications.

o Route completed applications to the appropriate staff.

Process counseling payments and assist in scheduling program appointments by accessing staff

calendars, inputting appointments, and providing information to clients and staff.

3. Position Backup Duties

Serve as the backup for the Hays Community Engagement & Outreach Coordinator position and

all duties required of that position.

4. Serve as liaison for agencys Christmas Program

Work in collaboration with the Director of Stabilization and Outreach Services to coordinate the

program in the Hays office region.

Qualifications:

Initiative and Drive: High School Diploma or equivalent work experience required. Comfortable using and

implementing technology. Energized by collaboration and sharing the impactful work of Catholic Charities.

Passion for the Mission: Personal qualities of integrity, credibility, and a strong commitment to the CCNKS

mission. Ability to relate to people of diverse backgrounds, training, and experience, and be a team player

in the organization.

Attention to Detail: High level of attention to detail and accuracy. Desire to problem solve, think

creatively, and seek out best practices. Understanding of and adherence to confidentiality policies and

other regulatory policies.

Adherence to Values: Willingness to abide by Catholic Social Teachings in carrying out the duties of this

position.

Physical and Language Proficiency: Must be able to lift 30 pounds. Fluent in Spanish preferred . Must have

excellent interpersonal and communication skills.

TRAVEL

This position entails occasional travel to the other Catholic Charities offices and to other communities within the Salina

Diocese. These trips are generally accomplished during normal business hours Monday through Friday. There may be

occasional overnight travel to professional conferences, meetings, or trainings.

OTHER DUTIES

This job description does not constitute an all-inclusive list of activities, du