Service Dispatcher/Administrator with fluent Slovenian & Croatian languages to work remotely in either Slovenia or Croatia for a leading global company and help schedule field service engineer visits across both countries.

Are you interested in working for an international and diverse company?

Looking for a friendly and supportive team?

If so, read on!

At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

We offer:

• Flexible working hours

• Competitive Salary

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Coaching and development opportunities

Service Dispatcher/Administrator interacts with customers over the phone or via email to identify service-related needs and determine appropriate action or escalate for further review. Mainly schedule on site service visits done by Hach service Field team for preventive maintenance and reactive repairs or arrange bench service performed in Hach Service Center in Dusseldorf.

May also provide respond for other customer needs, including shipments, billing, warranty issues, basic product inquiries, documentation, and reaction on customer complaints. This position will be responsible for Croatia and Slovenia.

In this role, a typical day will look like:

• Communication with customers via phone and email

• Identification of customer needs and providing appropriate solutions

• Creating schedules for Field service team to provide preventative and ad-hoc services to customers. Ensuring service execution with defined KPI’s, such as on-time delivery

• Supporting of Material Supply for Field Service team

• Activating contracts in our Service Software, to ensure optimized preventative maintenance visit plans

• Arranging shipments for customer devices where bench service is needed

• Enabling efficient service visits by filling required forms/permits for Field Service team

The essential requirements of the job include:

• Fluent Slovenian & Croation languages. At least intermediate English

• Dispatching experience would be advantageous but not critical

• Understanding service work and customer interactions

• Proven communication skills

• Confident use of PC and software (Office package).

Our work at Hach ( https://jobs.veralto.com/global/en/hach ) ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.

Hach is proud to be one of Veralto's Water Quality Segment Companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.