Job Description Summary

The key liaison between the outside sales force, customers, and internal technical product support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised. A lead role responsible for leading and developing either an inside sales team assigned to a specific region or a specialized inside sales core competency.

Job Description

Roles and Responsibilities

• Works closely with Key Account Managers, Sales Representatives, Distributors, and Channel Partners, to support our Grid Solutions portfolio for Power Utilities, Industrial customers, and the Energy sector in general

• Responsible for customer facing inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories

• Be the key liaison between the outside sales force, customers, and internal technical product support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised

• Customer facing communication to support the business winning strategies

• Creation, submission, follow-up, and close-out of quotations

• Order entry, pricing, lead time and contractual requirements verification in order to avoid any discrepancies

• Facilitate and document modifications to orders, including changes to bill of material, drawings, pricing, and availability accordingly

• Provides training and facilities learning for responsible inside sales team or specialized core competency

• Workload management for backup staff

Required Qualifications

• Bachelor's Degree in related field with a minimum of 3 years of technical sales support or customer support (OR non-degreed with a minimum of 5 years of direct experience in sales or customer support of a technical industrial or commercial manufactured product)

• Minimum of 3 years direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries

Desired Characteristics

• Experience leading a small to medium-sized inside sales team

• Experience with government contracts

• Experience in the Electrical Power Products and Utilities industries

• Proficiency in second language in Spanish, Portuguese, French - other than English

• Excellent written and verbal communication skills

• Strong analytical, problem solving, and decision-making skills

• Ability to interpret and decipher specifications and to comprehend specific customer requirements

• Excellent time management, organization, and prioritization skills

• Ability to effectively work within a diverse environment

• Role is based in Charlotte-NC. The role is not remote, but a hybrid schedule is encouraged.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No